Terms and Conditions (booking, cancellation of booking)
BOOKING CONDITIONS Valid from 01.01.2021
Basic Things about the Online Shop E-commerce products are sold by Punkaharju Resort Oy (Business ID 2915560-4). All prices include VAT. We reserve the right for price changes.
These booking terms and conditions become binding to both parties once the client havemade the payment.
The reservation system for Punkaharju Resort is provided by Travelline company.
Booking The customer makes the reservations on the internet and pay the full amount immediately. Internet booking is paid either by credit card or through a bank service. Customer is responsible for the fact that he or she prints (or downloads) a receipt, booking confirmation, the product description and booking conditions. The reservation system will send a booking confirmation to the customer's email address.
E-commerce prices may vary depending on the availability of capacity and time. Separate campaigns might have a different booking conditions which will be mentioned in the bid information. Prices may also differ, given from the sales office or at the reception.
Reservations can be made only by the persons of full age (18 years).
All bookings will be confirmed by e-mail, stating the price of the reservation, as well as the products ordered. To receive the booking confirmation, the e-mail address has to be written when ordering the products.
Booking confirmation Booking confirmation must be shown at the reception on arrival (printed or from a mobile device). The booking confirmation will be sent by email, from where you can see
• Reference number• Ordered products and product description• Total amount of the invoice, VAT and other data
Notice! If you haven't received the booking confirmation:
Check your spam box.
Contact the Punkaharju Resort immediately for new booking confirmation.
Payment Services Provider Payment service provider and operator is ECOMMPAY in co-operation with Finnish banks and credit institutions. ECOMMPAY is displayed payee's account statement or card invoice and forwards the payment to the merchant. ECOMMPAY corporation has a payment institution license. In reclamations, we ask you to contact the product vendor.
Cancellation of Booking Any cancellations must be made in writing by letter/e-mail specified by the lessor. The date on which Punkaharju Resort confirms the cancellation in written notification will be regarded as the date of cancellation.
Cancellation policy of Punkaharju Resort: High season The dates: 23.06-07.08 Free cancellation is possible in 14 days prior arrival. In case of late cancellation (2-13 days prior arrival) 1 night fee is charged.
Shoulder season The dates: 1.06-22.06, 8.08-31.08, 23.12-8.01 Free cancellation is possible in 7 days prior arrival. In case of late cancellation (2-6 days prior arrival) 1 night fee is charged.
Low season The dates: 1.09-22.12, 9.01-31.05 Free cancellation is possible in 1 day prior arrival. In case of late cancellation 1 night fee is charged.
In the cases of no show and when the cancellation is made later than 24h before arrival, the Resort has a right to charge the full amount of the reservation.
Booking and cancellation terms and conditions for groups will be agreed separately at the booking stage.
Stay at the Punkaharju Resort
The cottage rent covers free using of cottage, as well as furniture, utensil and table dishes, a toilet paper, dishwashing detergent, the electric power for heating, light and cooking. Bed linen and the towels are not included. The grilling possibility is also included in the outdoor grill place or in tepee.
The room rent covers free using of room, as well as furniture, utensil and table dishes, a toilet paper, dishwashing detergent, the electric power for heating and light. Bed linen and the towels are also included.
Bed linen in the cottages id provided for additional charge. The use of own bed linen in not forbidden.
Cottage final cleaning is also included into residing cost. However, the client is obliged to keep cleanliness during all residing, and also at the time of departure to leave the cottage in the same condition it was at the moment of arrival. Prior the check out, the customer isresponsible for cleaning the bins, garbage export, emptying the fridge, lights off, lock the doors and close the windows. Dirty dishes are charged separately 50€ surcharge, unposted debris 50€ and 50€ not cleaned out the refrigerator.
The lessor has the right to collect some extra payment for the additional cleaning, as well as the cost of the damaged property from the tenant: the broken furniture, the broken ware and household appliances, according to the real cost of the damage. Additional cleaningmeans – cleaning of furniture, carpets, and also small repair work (e.g. a walls painting) if this necessity take place due to the fault of the client.
In case of disturbance of public peace by the client, causing the inconveniences to other clients of the resort, the lessor/representative of the lessor has the right to terminate the contract directly after an opening remark. All expenses caused by the above-stated infringements are collected from the client according to a real amount of damage.
Smoking inside, all around the Punkaharju Resort area (incl. the villas and hotel rooms) is forbidden. Penalty for smoking inside the cottage or room is 1000€.
If the client wants to bring his/her pets to the cottage/hotel room, he/she needs to receive the permission from the lessor. Pets are not allowed in Hovi and Hi-tech cottages. Pet fee is 20€ for the whole stay. For each pet brought to the territory of the tenant without the permission, the client will be charged additional 500€.
The lessor – Punkaharju Resort does not bear responsibility for any allergic reactions and other contretemps caused by illegal smoking or the maintenance of animals.
Compensation of damage The client is obliged to indemnify against the loss caused to the object/property directly to the owner of the object.
The quantity of inhabitants The quantity of people living in rented object is limited by the quantity of sleeping places (beds). Placing and use of tents and caravans on the territory of the lessor without the permission of the lessor – is forbidden.
Possible complaints About all remarks, concerning equipment of a cottage, it is necessary to inform everything directly to the Punkaharju Resort – sales office or the reception. The claims concerning damage compensation should be sent in written within 30 days after the tenancy termination.
Punkaharju Resort's Right to Cancel the Reservation In the case of force majeure, can Punkaharju Resort cancel the reservation. In this case, the customer is entitled to reimbursement of the fees in full.
Other The customer must consult before booking the currently existing booking and cancellation terms and conditions. Punkaharju Resort handles all customer information as strictly confidential.
LOOKING FOR A ROMANTIC AND UNIQUE EXPERIENCE? YOU'VE FOUND IT!
100€/2h
Finnish Sauna is one of the most popular type of rest. All locals are real fans of such a healthy and relaxing activity.
You can enjoy hot jacuzzi and Finnish sauna in any time at the Punkaharju Resort. This service is especially relevant in the winter. The Finnish jacuzzi is in many ways different from the traditional. it's a special sauna barrel that is made of natural thermal wood, and the water for them is heated on wood. Such an unusual spa-jacuzzi allows you to improve your health, relax and relieve stress. The natural material of barrels will provide a healing effect and excellent detox for your body.
Just imagine frosty day with snowing and you are sitting outside in this sauna-barrels with pleasure warm water. We sure that you and your close people will be delighted from this the pleasurest pastime together. Also, if you desire you can add some aromatic and healthful herbs in the sauna-barrel.
If you want to boost in energy or just relax in the company of friends or family, so then we are waiting for you at the Punkaharju Resort! Come here in any time and enjoy true Finnish hospitality.
In winter only available when booking Hovi cottage.